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8 Ways To Protect Customers On Your E-Commerce Website

Person holding credit card and smartphone while shopping on an e-commerce website

Are you looking for a way to help protect your customers while they shop on your website?  Here are 8 ways you can help them out.

Use a Trusted Website Builder or Platform For Your Online Shop

With the many choices for online shop builders, it can get overwhelming.  Look for one with trusted reviews that can meet the needs of your business.  Don’t just look for the one that is the cheapest.  Look at what is offered in your website package and see how it can help your store in the long run.

"With the many choices for online shop builders, it can get overwhelming. Look for one with trusted reviews that can meet the needs of your business."

Keep Your Website Up To Date

This includes both content and software.  By keeping your website up-to-date, you show that you are actively looking at your website and keeping up security.

Backup Your Website Regularly

Things can happen.  Something can get deleted, a wrong code can cause your website to disappear, someone can hack into your website and change what you have worked so hard to create.  By doing regular backups of your website, you are more likely to get it back up and running in a timely manner.  That allows you to get back to making money instead of losing it.

Use a Valid SSL Certificate

Keep your SSL certificate up-to-date to validate that your website is the authentic one and also to show that you encrypt data as it flows to and from your website.

Use a Trusted Payment Processor

Using a payment processor that people know and trust, makes it easier for customers to complete purchases.

Send Customers a Detailed Receipt

Most e-commerce shops will allow you to send a detailed email to customers of what was ordered, how much it cost, how they paid for the products, and what the shipping is on the products.  These emails also give customers a way to contact you in case they receive a charge that is unexpected.

Do Not Store Customer Card Data On Your Website

Storing customer credit card information on your website makes it vulnerable to hackers should your website become compromised.

Use a Web Application Firewall (WAF)

Your hosting providers should already be using a firewall on their servers.  You can add additional protection to your website with a Web Application Firewall (WAF).  This can often be installed as a plugin and give you regular reports of malicious attacks that have been blocked.  There are many WAFs available with different features such as malware scanners, geofencing, file change detection, login security, and more.

If you need help protecting your e-commerce website or have questions for us, please call 620-221-3614 or email us at sales@custominternet.biz.

Practical Cybersecurity Webinar Series

Learn practical information your business or organization can put to use to improve your cybersecurity stance with the short, monthly webinars.

  • Preparing for Ransomware
  • What’s a Firewall? Why Does It Matter?
  • Why Do We Need MFA?
  • What Does Cyber Insurance Expect of Me?
  • What Happens If My Laptop or Phone Is Stolen?
  • Backup Planning

Registration is FREE!


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